Why Leaders Cannot Afford to Be Easily Offended
Here is one big downside to being a leader: You are going to draw fire. You will have critics, trolls, second-guessers, and people who insist on thinking the worst of you. You may be falsely accused of wrong motives and much worse. It’s not any fun, but it goes with the territory. And your job in the midst of all this criticism is to keep your head clear and not respond in anger…read more at michaelhyatt.com
How Cogito Is Making Customer Service Calls Less Painful
Joshua Feast has a distinct conversational tic: a nervous laugh that escapes when he’s worried something he says might come across as self-serious or highfalutin. Like, for instance, when he mentions that he was the first New Zealander to be selected as a Fulbright Scholar in entrepreneurship, or tells you he once spent two weeks in a coma after contracting malaria in Indonesia, or says he was among the highest-scoring secondary-school students on a national math exam. So Feast, a slender, bespectacled 40-year-old, is studiously careful at all times to deflect credit and minimize his importance…read more at inc.com
Most Customers Will Leave Your Brand Over Bad Service
Customer satisfaction is one of the most important determinants of brand loyalty. High-quality service can be the difference between a one-time buyer and a lifelong repeat customer. InContact Inc., a provider of cloud contact center software, workforce optimization and analytics, recently surveyed more than 700 consumers to identify gaps in customer satisfaction across 10 different customer service channels…read more at businessnewsdaily.com
Three Ways Virtual Meetings Can Save Your Summer
Europeans know that there are a lot better things to do in the summer than work. Instead we perpetually forfeit our vacations out of fear that we’ll be so far buried under when we return, we’ll never find our way out. The summer season is the perfect time to reconnect with our families and to renew our own energy if we’re able to take advantage of it. Sadly, in a recent work-life study by Ernst and Young, millennial managers reported that “finding time for me,” “getting enough sleep,” and “managing personal and professional life” were their three greatest challenges.